Returns

We hope you are completely happy with your purchases from V&E but we know there may be a time when you need to return something to us. If you’ve registered with us, please go to your account where you’ll be able to follow a returns process linked to your account. If you bought your goods without registering or wish to return your items via your local branch, please print off the returns label pdf, fill in the required fields and return it with your goods to:

Returns Department
V&E Used Car Parts
Unit 7-8 Oxclose Lane
Mansfield Woodhouse
Nottinghamshire
NG19 8DF

Download Returns Label

Returns are accepted if you change your mind or are not happy with your item for any reason (please see section 11 of Terms & Conditions), however, all returned products must be returned in 14 days and in the same condition they were delivered to the customer. All Items has security marks and items without security marks are not refunded. V&E Used Car parts must be informed of any returns request within seven working days of delivery.  Please print out the returns PDF and enclose the completed form with the return parcel.

If you receive an incorrect product from V&E, please notify us as soon as possible. We will endeavor to replace any incorrect item as fast as possible.

By Post: In all cases where an item requires returning, it will be at the buyer's cost unless previously agreed with V&E Used Car Parts. Return postage costs will only be refunded if the return has been made necessary because of an error by V&E Used Car Parts.  Note: V&E Used Car parts will not accept responsibility for loss or damage of goods during transit, please ensure that appropriate insurance cover option is selected where possible.

 

In all cases, refunds can only be issued once we receive the unwanted or faulty goods back. Please remember to include a completed returns form with the parcel so we can process the refund as fast as possible. Failure to include a completed returns form will result in a delay in processing.  We will process your refund within 48 hours of receiving the goods, providing they are undamaged and in a saleable condition.